ForceMetrics Case Study: Greensboro Police Department

"It works the way it always should have": How Greensboro PD Uses ForceMetrics to Save Time, Strengthen Response, and Expand Regional Collaboration

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Overview

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The Greensboro Police Department was one of the earliest partners to adopt the ForceMetrics Velocity™ platform, formally launching the tool in 2023 after helping shape it through early input and testing. Lieutenant RB Todd, a 20+ year veteran of the department, has championed the platform from the beginning. Today, ForceMetrics supports a wide range of departmental functions, from patrol operations and investigations to recruitment, internal reviews, and real-time decision-making. Greensboro’s use of the platform has also been featured in the media, underscoring its impact on frontline response.

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Challenge

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Greensboro PD had access to large volumes of data, but it was trapped in outdated, fragmented systems. Their Records Management System (RMS) was not designed for fast search or operational use. Officers relied on analysts to pull data-heavy reports that could take hours or days to produce. Internal knowledge, like patterns of behavior, repeat addresses, or mental health context, was hard to find and even harder to share. The need for a fast, intuitive, and flexible tool was clear.

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Solution

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With ForceMetrics Velocity™, Greensboro PD gained a powerful, Google-like interface that enables officers and staff at all levels to search records, spot patterns, and access context instantly. The system bridges previously siloed data sets and presents key insights in plain language, allowing officers to make informed decisions without relying on back-end support. Whether resolving a dog barking complaint or investigating a homicide, officers now have immediate access to the information they need.

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Impact

• Investigations: In one case, a homicide detective spent a week combing through dozens of case files to identify a suspect's associate. ForceMetrics Velocity™ identified the correct individual in seconds based on a nickname match, accelerating the investigation.
• Community Calls: Lt. Todd uses ForceMetrics Velocity™ to handle escalated complaints, such as ongoing barking dog reports. By reviewing all prior interactions and outcomes before calling the resident back, he can address concerns with full context and save time.
• Mental Health Response: Officers can view caller history, known triggers, and past responses in seconds, helping them better tailor responses to individuals experiencing crises.
• Training and Adoption: From tech-savvy recruits to senior records staff, users across the department have adopted ForceMetrics Velocity™ quickly. Front desk staff use it to look up incidents by location, while background investigators rely on it to validate applicant claims.
• Real-Time Crime Analysis: During Monday morning meetings, ForceMetrics FMStat enables commanders to generate their own reports and heat maps without relying on crime analysts. This saves time, supports faster decision-making, and improves internal collaboration.
• Regional Data Sharing: Greensboro PD has begun seeing data from nearby Winston-Salem, making it easier to track suspects who operate across city lines. As Lt. Todd puts it: "Crime doesn’t stop at jurisdiction lines."

Use Cases Covered

• Patrol
• Investigations
• Records and Background Checks
• Mental Health and Crisis Response
• Command Staff Briefings
• Regional Collaboration

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Driving Real-Time Results

ForceMetrics is also a significant tool in Greensboro’s Real Time Crime Center, as 60% of their staff have over 14,000 total searches in the Velocity™ platform.

"ForceMetrics lets every officer tap into the full knowledge of their department. It’s like having every note, every call, every pattern available in seconds. You know who you’re dealing with, even if you’ve never met them."

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This case study is based on a live interview and published Q&A with Lieutenant RB Todd. Quotes have been lightly edited for clarity.

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