In today’s environment, every decision you make as a Chief is closely scrutinized; from city hall, the community, even your own people. Experience and instincts remain critical, but data now plays a central role in supporting those decisions. The data is there, but the real power comes from knowing which questions to ask the people who live in that data every day: your crime analysts.Analysts work in the details of that data every day, uncovering patterns, context, and insights that can strengthen leadership choices. The following questions are designed to deepen conversations between Chiefs and their analysts. It’s about ensuring that data is not just collected, but turned into strategy, foresight, and impact.

We sat down with Regional Sales Managers Jaime Alfaro and Blakelyn Bailey to dive into how they communicate the real impact ForceMetrics has on public safety, and build confidence with prospective customers, even when we’re compared to other solutions. They also shared some of their favorite stories from the agencies we partner with.

Officers were dispatched to a call reporting a man in the parking lot of a convenience store acting erratically and waving a gun. At first glance, the call appeared to be a high-priority threat to public safety. However, the dispatcher noticed something unusual: no other witnesses had reported the same behavior, and the phone’s location data showed it was coming from a wooded area just off the side of the store, rather than the parking lot.