A Colorado man dialed 911 reporting a medical emergency. Several seconds into the call, he became unresponsive. The responding dispatcher only had his first name and knew he was in a large apartment complex, but no unit number. Without that key detail, getting responders to him quickly would have been nearly impossible.

The dispatcher searched the ForceMetrics Velocity™ platform using the man’s first name and the apartment complex name. Several records popped up—mostly complaints from neighbors about him. But one of those calls contained the missing piece: his name and his apartment number, recorded in a previous complaint. Bingo. Help was on the way.

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The Velocity™ IMPACT

This isn’t the only scenario where Velocity™ proves its worth. Curious neighbors frequently call in to report that they’ve seen police "in the area of" and want to know what’s happening. In those cases, dispatchers use Velocity™ to zoom into the area on the map and search for recent calls. It’s far more efficient than digging through CAD history, which only goes back six months and displays just five lines at a time.

The dispatcher from this Colorado agency notes that Velocity™ is particularly useful for finding calls that have already been closed. She’s been able to pull up calls as recent as an hour after they cleared, while

the CAD system often fails to return results unless the exact criteria are entered. Velocity™ eliminates that roadblock, making the search process faster and more reliable.

Whether it’s saving precious minutes in a life-threatening emergency or answering community questions, ForceMetrics Velocity™ consistently proves itself as a vital tool for dispatchers.

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