S2: E5: Behind Customer Success: Successes, Setbacks, and Serving Agencies at Scale

August 06, 2026 • Blog
ForceMetrics

Go behind the scenes with the ForceMetrics Customer Success team as John Risenhoover, Russell Antilley, and Will Sigmon share what it takes to build lasting partnerships with public safety agencies.

From onboarding and training to long-term adoption and support, they discuss the challenges, successes, and lessons they've learned while helping agencies maximize the value of ForceMetrics Velocity.

Whether you're a current customer or interested in how technology supports public safety, this episode offers an inside look at the people driving customer success. Tune in below.


Get a Demo

Make your responders safer and more effective