Dispatchers in Florida received a 911 hang-up call that immediately raised concerns. Although the caller did not stay on the line, the sounds in the background suggested that a female could be in distress and that a domestic incident might be taking place.

The biggest challenge in this situation was the location. The available location data did not identify a specific apartment, just an entire apartment complex, leaving officers with a large area to search while the situation potentially continued to unfold.

Rather than relying solely on the limited location information, the dispatcher turned to the ForceMetrics Velocity Platform to search the phone number associated with the 911 call. Within moments, Velocity surfaced a prior call connected to that same number, this time regarding a burglary.

That previous call provided the critical information they needed, including the woman’s name, her boyfriend’s name, both of their dates of birth, and, most importantly, the specific apartment where they lived.

What began as a 911 call with an uncertain location had quickly turned into a specific address and identifiable individuals.

Dispatch immediately relayed the information to responding officers, directing them to the correct apartment within the complex.

The Velocity Impact

From the moment the call was created, dispatch was able to identify the prior call, uncover the relevant information, and direct officers to the correct apartment in less than three minutes.

In a situation where the initial location data could only point officers toward an entire apartment complex, the ability to leverage ForceMetrics Velocity to quickly connect the incoming phone number with historical information made all the difference. When every second counts…