On November 25, responders were dispatched to what initially appeared to be a routine call involving an unconscious but breathing patient. While police and fire units were on the scene, a dispatcher demonstrated exceptional situational awareness. By reviewing available information in ForceMetrics Velocity™, she was able to identify a prior entry that indicated a potential risk of opioid exposure.

Recognizing the significance of this detail, the dispatcher immediately relayed it to responding personnel. With this added context, officers and firefighters were able to quickly adjust their approach and administer Narcan. The timely intervention proved critical: the patient was successfully resuscitated and ultimately survived.

The Velocity™ Impact

Velocity™ supported the informed, real-time decision making by the dispatcher, which directly influenced the treatment strategy on scene. As a result, Velocity™ helped accelerate the administration of Narcan and contributed to a life-saving outcome. Quick decision making and the use of ForceMetrics Velocity™ helped this dispatcher save a life when seconds mattered.

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