Captain Abrem Ayana of the Brookhaven Police Department opens up about his background, leadership philosophy, and the evolving role of policing in a modern community.

A Colorado man dialed 911 reporting a medical emergency. Several seconds into the call, he became unresponsive. The responding dispatcher only had his first name and knew he was in a large apartment complex, but no unit number. Without that key detail, getting responders to him quickly would have been nearly impossible.

Earlier this year, officers were called to the downtown area in response to a disorderly conduct complaint. When police arrived, they found the individual agitated, shouting profanities at both bystanders and the responding officers.