In a busy 911 center, one call taker described her day as a steady current of crisis: an injured child, an attempted suicide, a shooting. She collects the details, dispatches help, and moves on to the next call—because there’s always another ringing line and another person that needs help.

But when her shift ends, the calls don’t stop.

The voices echo in her mind. She wonders: Did the child make it? Did they catch the suspect? What happened to the person who needed help?

Like many emergency communications professionals, she carries these unanswered questions home. The emotional weight of unfinished stories can be overwhelming.

When we asked how she uses ForceMetrics, she didn’t talk about efficiency or analytics.

She said:

“I use ForceMetrics for closure.”

When she returns to work, she searches for the calls that stuck with her—the ones that linger in her thoughts—and reads the reports. She finds answers, and in them she finds peace.

“It puts my mind at ease to know what happened. I can stop wondering and process my thoughts and emotions.”

This is what real support looks like. It’s not just about technology or data. It’s about helping the people behind the headset find resolution in the chaos—and protecting their mental health in a job that rarely gives them time to breathe.

Visit our contact page to learn more about how we can be of service to your team.